Return & Exchange Policy

Return & Exchange Policy – Terms and Conditions

1. Returns Eligibility

• Items must be returned within 14 days of receiving the order.
• Products must be unused, unwashed, and in original packaging with all tags attached.

2. Return Process

• To initiate a return, please contact us at sleepwearbykim@gmail.com with your order number and reason for return.
• Once approved, you will receive return instructions and, if applicable, a return shipping label.
• Items returned without prior authorization may not be accepted.

3. Refunds

• Refunds are issued to the original payment method once the returned item is received and inspected.
• Shipping fees (original and return) are non-refundable unless the item was defective or incorrect.
• Allow [5–10] business days for the refund to be processed after receipt.

4. Exchanges

• Exchanges are offered only for defective, damaged, or incorrect items.
• If you need a different size or colour, we recommend returning the item and placing a new order.
• Exchange requests must be made within 14 days of delivery.

5. Damaged or Incorrect Items

• If you receive a damaged or wrong item, please contact us within [48 hours] of delivery with a photo of the issue.
• We will replace the item at no additional cost or offer a full refund.

6. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).
• We recommend using a trackable shipping service or purchasing shipping insurance.